The following applies to all Liberty teams entitled to business wear discount that are not based in London (e.g. Swadlincote Photo Studio). Please follow the steps below to ensure your request is processed promptly.
COMPLETING THE FORM
When completing the form, please include the following information in the ‘Details of your query’ section:
-
Full details of the product(s) required including barcode number and/or AX ID, and price.
-
Specify which discount you are using - business wear or staff discount.
-
Confirm stock location and whether the item will be picked from Swad, or does it needs to be sent from the store.
- Please ensure your full delivery address is provided if the item(s) are being sent from the store.
-
If you wish to use a Liberty Gift Card or Loyalty Voucher as part or full payment, please include these details.
In the 'Attachments' section, please include the following.
-
A copy of your authorised business wear form.
- Where possible, product links or screenshots from the website.
AFTER FORM SUBMISSION
- Once your request is received, Customer Services will send you a secure payment link by email - please do not send payment by email.
-
Payment can be made via Visa, Mastercard or American Express - Paypal & Apple pay are not accepted.
-
After payment is received, your order will be processed.
-
If your item is being sent from store, Customer Services will pick the product and arrange dispatch via DPD/DHL.
- Please note: your order will be processed along with other customer mail orders, so unfortunately we're not able to prioritise or fast-track individual requests.
SUBMITTING A REQUEST
Click on the link below and complete the form using your @libertylondon.com email address.
https://libertylogistics.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000182397
Under the 'Sale initiated by' dropdown, please select "CS Contact / Business wear request" as shown below.