The following policy applies to all Liberty teams (Store and Head Office) and outlines the procedure that must be followed when removing any items of stock from the selling environment for non-selling purposes.
Additionally this process must be followed for all stock removals regardless of length of time stock is removed.
Pre-Removal:
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This online form should be fully completed (*see bottom of this page) at the point of removal on the shopfloor and validated by a member of the Retail team. A member of the Retail team must always be informed whenever stock is being removed from the selling environment.
- By submitting the stock removal form you are acknowledging that the item details for the products removed will be provided to the Stock Integrity team within a 2-hour window of removal in order for the necessary stock adjustments to be made.
- Furthermore; you are accepting that the removal of shop stock without the required authority and/or failure to request the adjustment of stock is a risk to stock integrity and therefore may lead to disciplinary action being taken.
Post-Removal:
- Once the stock removal form has been submitted you will receive an email containing a Zendesk ticket reference number (e.g #1181326).
- The stock must then be taken via the Security Lodge on the Lower Ground Floor and the reference number provided to them. Removed items must not be taken across the 2nd Floor bridge to the Lasenby building.
- Once you are back in the office you should reply (via email) to the stock removal confirmation email and provide the item barcodes of each item you have removed. This can be in the form of the barcode being written-out or a photo of the item label(s) sent as attachments. The barcode number is the 13-digit number that appears on the Liberty label beneath the scannable barcode.
- The Stock Integrity team will then confirm once the stock has been adjusted systematically.
Items cannot be signed out of the business on a 'No Charge Docket' without following this process.
Returning Stock:
- If you need to return any stock that has been previously loaned or gifted the stock must be presented to the Stock Integrity Team on 5th floor Tudor (between hours: 10:00-16:00).
- Please ensure stock is not be taken directly to the sales floor.
*Below is a breakdown of the fields required on the stock removal form:
- Email Address: Your @libertylondon.com email-address.
- Subject: Input "Stock Removal"
- Description: a brief description on the reason for removing this stock noting whether the stock is being loaned or gifted, as well as your department's Cost Centre.
- No. Items Removed: Quantity of units removed (*for measured items such as fabric this is the total meterage)
- Cost Centre: The department that is to be charged for the item(s)
- Reason for stock removal: Select either 'Loan' or 'Gifting'
- Retail Name: The name of the Retail staff member acknowledging the stock removal.