The following procedure should be followed when logging parcels received into Liberty Goods-In
Log in to Zendesk at https://libertylondon.zendesk.com/agent
username is: goods-in@libertylondon.com
password is: Liberty123
LOG A NEW PARCEL ON RECEIPT
Each delivery needs an individual TICKET to be created. To create a new ticket click on '+Add' in the top left hand corner of the browser then enter the email address of the parcel recipient in the 'Requester' field. All Liberty London emails should already be stored in the database.
**ONLY @LIBERTYLONDON.COM ADDRESSES ARE CURRENTLY SUPPORTED**
Only select requester names that have the small white user icon next to the name.
In the 'form' drop down list, select 'Post room parcel' (at time of writing it is at the bottom of the list)
Complete the rest of the form fields as follows:
- Courier: select from the drop down list, type the name or scan from the pre-printed sheet.
- Sender's Name: who the parcel has come from - e.g. ASOS, Tesco, Amazon etc.
- Date Arrived: select from the calendar - defaults to today's date.
- Number of Parcels: total number of cartons.
- Parcel reference: use scanner to record the barcode from the parcel - useful for tracing anything in the future.
- Parcel Location: select from the drop down list the location that the parcel is being stored in. (not required if parcel is being delivered to Lasenby)
Once all fields are completed click on the 'Apply macro' button at the bottom of the screen and select ONE OF THE FOLLOWING options:
GOODS IN
'You have had a parcel delivered to Goods In' - for parcels being stored in Goods In for the recipient to collect, use this for people based in store such as Beauty counters, Sales Managers etc.
LASENBY
'You have had a parcel delivered to Lasenby' - for parcels being taken to Lasenby House second floor post drop off point such as Buyers, Finance team etc.
This will build the following email message(s) ready to send - use the attachment icon to upload an image if required (e.g. a photo of where the parcel has been left in Lasenby House).
GOODS IN
Click on the 'Submit as Pending' button in the bottom right hand corner of the screen.
LASENBY
Click on the 'Submit as Solved' button in the bottom right hand corner of the screen.
The 'requester' will receive the following email informing them that they have a parcel to collect.
GOODS IN
LASENBY
All outstanding parcels in Goods In will show in the 'Post Room' view as status 'Pending' - to view or update one just click on it.
MARKING PARCELS AS COLLECTED/DELIVERED
When someone comes to collect a parcel the ticket should be located and updated.
Locate the ticket in the 'Post Room' view and click on it to open it.
Update the 'Collection ID' field in the bottom left hand panel.
if any additional comments are required these can be added an 'Internal note' in the yellow panel.
Once done then click 'Submit as Solved'
UPDATED TICKETS
If a 'Requester' replies to a ticket request then the ticket will change to 'Open status' and thus move to the top of the list. This could be someone just saying 'thanks' or making an additional request for information.
Open tickets should therefore be reviewed regularly and either responded to or moved back to 'Pending' if no action is required.
To reply to a ticket, enter your comments as an 'Internal note' in the yellow panel and then click 'Submit as Pending' to send the message.
