The following process should be used when a supplier non conformance email address is not available in Zendesk.
1. Click '+ Add' then 'User'
2. Enter the 'Name' and Email address then click 'Add'
**Name field should be in following format:
- Six character supplier account number (e.g. LIB001)
- " - "
- Name of supplier (e.g. LIBERTY)
- " (Supplier compliance)
3. In the screen shown below, select 'Supplier compliance' from the drop down list shown below:
** NB: for each Supplier account number than can be only one email address stored in Zendesk. **
In order to locate details for suppliers go to AX "R > Procurement and sourcing > Area Page" and select "All suppliers" from the "Common" section
Locate the supplier in question via the search bar to view the Supplier Account number and email address