The following article describes how to log a customer repair in Zendesk, for example:
- Jewellery
- Handbags
- This online form should be FULLY completed and submitted and must include ALL of the following details:
- YOUR LIBERTY EMAIL ADDRESS
- SUBJECT LINE: e.g. "Signet ring resizing"
- PRODUCT TYPE: select from drop down list
- SIZE: this field is only required for certain product types (e.g. rings)
- STAFF NAME: your full name including surname
- CUSTOMER NAME: the customer's full name including surname
- RECIPIENT EMAIL ADDRESS: the customer's email address
- DELIVERY ADDRESS: the customer's home address including postcode
- RECIPIENT TELEPHONE NUMBER: the customer's telephone number
- CUSTOMER LOYALTY No.
- SALES TRANSACTION DATE:
- TILL ID: combined till ID and transaction number (e.g. till 91, transaction 12244 is Till ID 091012244)
- BRAND: select from drop down list
- GOODS VALUE: whole numbers only - e.g. £250 not £249.99
- PRODUCT CODE: Barcode
- AX PRODUCT ID: including leading zeroes where applicable
- DETAILS OF YOUR QUERY: please provide a brief description of the reason for the request - e.g. "Signet ring needs to be resized to M, customer to collect form Liberty in June once completed"
- EXPECTED DATE OF RETURN:
Use the "Attachments" option to add up to 5 files - e.g. a photograph of the item.
Click the SUBMIT button.
You will receive an email by return with a reference number that you should attach to the item to identify it, this email is also sent to the retail management team to notify them that you have accepted an item from customer.